Open the application according to your Smart TV.
For example,
- Smart IPTV
- Set IPTV
- Net IPTV
- Duplex Play
Open a support ticket and provide your Mac Address given in the menu of the application you have downloaded.
You can also upload your playlist via M3U Url (Available in your Client Area > Products) if you already know the procedure.
Make sure not to set any password to your playlist otherwise we are unable to help in case if you forgot the password.